Policies
Personal Information/Data
The FDG Team takes your privacy seriously and will only use your personal information to provide the products and services you have requested from us. We will not sell your data or use it for any other purposes than to complete your order.
Once in a while, the FDG Team would like to contact you with details of other services, content, and resources we provide. By providing us with your email address, you are opting into our terms and services agreement, and providing consent for us to contact you in regard to these items. If at any time you no longer wish to receive email communication from us, please let us know immediately by replying to the email you were sent or by clicking the unsubscribe button on any of our emails.
Product Turnaround Time
Our normal product turnaround time is currently 7 – 10 business days from the time that your order is finalized, and text/logo is approved.
“Normal Product Turnaround” refers to orders with standard print/embroidery specifications and does not include additional services that you may require. Additional services normal product turnaround time. If you have a specific deadline you’re trying to meet, please notify us when placing your order. Taking more than 24 hours to approve your order will add to your normal turnaround time.
*Rush Fees may apply to orders needing a quicker turnaround time than what our normal product turnaround time offers. Unfortunately, the FDG Team will not be held responsible for missing deadlines due to weather conditions, power supply interruptions, vendor shortages and errors, shipping issues/errors, or any acts of God. If the FDG Team expects or foresees any problems in advance, we will be sure to notify you and work with you to find a solution.
Payment Terms
Due In Full: Payment is due in full prior to the product being printed/embroidered, however, no payment is required until you approve your final digital mockup.
Rush Orders
Orders that require a landed date sooner than our normal product turnaround time are subject to rush fees. Depending on the size/quantity of the product order, 25% - 40% of the total order will be added as a rush fee. The team will work with you to ensure we can meet your order timeframe! Rush time frames are based on product completion and do not include shipping time. The FDG Team will not be held responsible for shipping issues once your order has left our facility.
Artwork/Digitizing Information
Artwork Creation & Ownership
All artwork created by the FDG Team is the sole property of FDG. If you hire the FDG Team to create artwork for you, you are strictly paying for the labor and thought process to produce the artwork. You are not paying for the ownership and rights of the artwork. Rights to the artwork can be purchased in addition to the creation/development fees.
Any artwork you submit to us for printing that is not being created by the FDG Team is owned by you or its rightful owner, not the FDG Team. We will not reproduce trademarked artwork without you or the rightful owner’s consent.
ArtWork/Embroidery Approval
All artwork/embroidery must be approved online or via e-mail. Upon receiving your initial mockup, you will be allowed additional set of revisions free of charge. Changes to the artwork after approving the artwork/embroidery mockup could push back your ship date. We will not be responsible for errors, misspelling, or otherwise in approved digital embroidery mockups and artwork.
Garment/Apparel/Product Information
Out of Stock Items
The FDG Team will not be responsible for items that are out of stock. All purchasing of products is done on an order-by-order basis. Very few goods are stocked at our facilities. We do our best to provide you with an accurate inventory prior to your order being placed, but we cannot “hold” products from the time you receive a quote to the time you actually place the order. Should items become out of stock, we will do our best to find a replacement and get it approved by you prior to using it for your order.
Manufacturer Defects
The FDG Team is not responsible for manufacturer defects such as garment color inconsistencies, mislabeled sizes, loose seam stitching, label inconsistencies, or other garment defects. We do our best to inspect the garments as they are printed/embroidered, but we cannot guarantee each garment.
Garment Subjectivity
The FDG Team will not be responsible for you not liking the garment printed on or the printed/embroidered artwork. We do our very best to make sure you have selected a garment that you will expect and matches your needs, but we also expect you to do some research on your own. We do our best to provide garment size specs for each product listed on our website. If size specs are not listed on our site, we recommend you confirm and verify them with FDG or on the manufacturers' site to ensure the garment is going to fit as you intend. If there's any doubt about whether you'll like the selected garment, we recommend ordering a blank sample first. Please keep in mind that ordering blank samples will push back the normal product turnaround time. Blank samples are available for purchase but are not refundable or transferable towards a full production run.
Design/Embroidery Information
Image Sizes
All shirts/caps/other product in an order will be printed/embroidered with the same image size unless otherwise requested. Different image sizes being printed on different shirt sizes will be treated as a new order and priced as such.
Care Instructions
In order to ensure image longevity and vibrancy, we recommend machine wash cold, tumble dry low for all printed/embroidered products. Foil/heat press prints should be washed inside out and line dried.
Image Placement
We will do everything we can to ensure images are printed in a consistent location on all garments within a production run. However, small variations should be expected. For example, if a request is made for a text/logo to be embroidered 2" below the bottom of a collar, a 1/2" standard deviation in either direction will be considered acceptable.
Shipping/Receiving Information
Landed (In-Home) Date
If you have a specific deadline (Landed/In-Home Date) for your order that is sooner than what our Normal Product Turnaround time would deliver, please notify the FDG Team immediately. Orders needed sooner than our Normal Product Turnaround time for your order may incur a rush fee.
Shipping Information
We ship via USPS Monday - Friday. A shipping notification and tracking number will be sent to you shortly after your order has left our facility. The FDG Team will not be responsible for shipping delay complications for any reason such as errors, weather, strikes, or otherwise. Shipping time is not included in our turnaround times. Shipping expenses are the sole responsibility of the client and will be added to your product order for approval unless otherwise agreed upon prior to your order. Shipping costs are not normally included in quotes. The FDG Team assumes no responsibility for goods once they have left our facility. We will not be responsible for shipping to a wrong address if it was listed on your order and you failed to correct the address upon quote approval.
Miscellaneous Items
Social Media Sharing
The FDG Team enjoys showing off your product and our craft to everyone. It’s a great way to showcase our skills and send some of our followers and fans your way as well. We do this by taking photos and posting them online via social platforms, such as, but not limited to, Instagram, Facebook, Twitter, and Google+. Please be sure to notify the FGD Team Member when placing your order if you are not comfortable with us photographing and sharing your finished product socially. If you do not notify us, we will assume that we have your full permission to post photos of your finished product(s) online.
Quotes & Estimates
All FDG Team quotes, or estimates, are good for 30 days unless stated otherwise. This term is subject to seeing the final artwork to confirm any quotes. The final order will reflect the actual quantity shipped, not the original quantity quoted, unless there the same.
Guarantee
We fully stand behind our work. If for any reason we make a mistake printing/embroidering your order and it is not what was agreed upon and falls outside of these Print Policies & Guidelines, we will gladly reprint/embroider your order within 10 business days. We do not offer refunds.
Cancellation Policy
Orders that are not cancelled within 8 hours of placing the order will be subject to a Cancellation/Restocking Fee of 25% based on the total order value. Cancellations will not be accepted once the product(s) have been printed/embroidered.
Terms & Conditions
Print/Embroidery Policies & Guidelines may also be referred to as Terms & Conditions and vice-versa. The FDG Team reserves the right to change/update its Terms & Conditions at any time without notice.
Questions for the FDG Team?
If you have any questions regarding any of our policies, please call or e-mail the team at team@fiercedesigngroup.com before placing your order. Our goal is to set clear expectations to ensure your experience with the FDG Team is extremely pleasurable! Thanks again for choosing the FDG Team, let’s make something amazing!